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GET IN TOUCH

We love our customers.

Feel free to call us anytime by email, live chat, or phone.

CUSTOMER SERVICE

Phone: 689-326-0212
Email: gennis@worldtrending.store
           roberto@worldtrending.store
Hours: Monday-Friday 9:00am - 5:00pm EST

Contact us for:

  • Order tracking

  • Returns and exchanges

  • Product inquiries

  • Account assistance

  • General questions

We typically respond within 1-2 business days. For urgent inquiries, please call us directly.

Need Immediate Assistance? Our live chat is available during business hours for quick help!

For questions regarding our products and services, you are also welcome to contact us by filling out the form below.

  • How can I verify the authenticity of a product?
    At World Trending, we prioritize the authenticity and quality of the products we offer. All of our products are authenticated by trusted experts and come with certification badges or a detailed product history to ensure their authenticity. To verify the authenticity of a product purchased from us, you can: Check the Packaging: Authentic products typically come with high-quality packaging, featuring clear labeling and precise print quality. Look for any spelling errors or inconsistencies, which may be signs of a counterfeit product. Serial Numbers and Holograms: Many genuine products feature unique serial numbers or holograms. You can cross-reference these features with the manufacturer's official website for verification. Review Product Documentation: Genuine items often come with official documentation such as authenticity cards, warranties, or instruction manuals. These documents help confirm the product's authenticity. Contact Customer Support: If you have any doubts, our customer support team is available to assist. Simply reach out with your product details, and we can verify its authenticity against our inventory records. At World Trending, we ensure all our products are sourced directly from authorized distributors and manufacturers, so you can shop with confidence. If you have any questions or concerns about the authenticity of a product, don’t hesitate to get in touch. Your satisfaction and trust are our top priorities.
  • Do you offer international shipping?
    Yes, World Trending offers international shipping to many countries. Shipping fees and delivery times will vary depending on the destination. To provide accurate shipping rates and estimated delivery times, we utilize Wix's eCommerce platform, which allows us to set up shipping rules based on regions, product weight, and price. This ensures that you receive the most accurate information at checkout. Please note that international shipping may be subject to additional customs fees, taxes, and import duties, which are the responsibility of the customer. For detailed information on shipping rates, delivery times, and customs procedures, please visit our Shipping Policy page or contact our customer service team. We strive to provide the best possible shipping experience for all our customers, both locally and internationally.
  • What payment methods do you accept?
    At World Trending, we strive to offer convenient and flexible payment options to accommodate our diverse range of customers. We accept various payment methods, including major credit cards (Visa, MasterCard, American Express, and Discover), debit cards, and PayPal. Additionally, for a seamless online shopping experience, we accept payments through Apple Pay and Google Pay. Our goal is to ensure that every transaction is smooth and secure, so you can enjoy our wide array of products and services without any hassle. If you have any questions about payment methods or need assistance, please don't hesitate to contact our friendly customer service team.
  • How do I return or exchange an item?
    At World Trending, we strive to provide high-quality products and ensure customer satisfaction. However, please note that all sales are final, and returns or exchanges are not accepted. To help ensure your satisfaction, we strongly recommend thoroughly reviewing the product details and confirming your selection before making a purchase. If you have any questions or concerns prior to buying, our customer support team is available to assist you. For any issues regarding your order or product, please don’t hesitate to contact us. We are here to help and make your shopping experience as smooth as possible.
  • How can I track my order?
    At World Trending, we strive to provide a seamless shopping experience by offering convenient order tracking options. Once your purchase is confirmed and dispatched, you will receive an email containing your tracking number and a link to the courier's website. You can use this tracking number to monitor your order's progress in real-time. Additionally, you can track your order directly on our website by logging into your account, navigating to "My Orders," and selecting the relevant order. Here, you'll find detailed tracking information and the current status of your shipment. If you encounter any issues or have further questions, our customer service team is always here to help. Contact us through phone or email for prompt assistance. Your satisfaction is our priority, and we strive to ensure you are well-informed every step of the way.
  • Are your products covered by a warranty?
    At World Trending, we prioritize the authenticity and quality of our products. While our items do not come with a standard manufacturer's warranty, we offer a limited guarantee to ensure each product's authenticity and condition. To manage product warranties and guarantees effectively, we utilize Wix's eCommerce platform, which allows us to set up and display detailed product information directly on each product page. This integration ensures that customers have clear access to the product's details before making a purchase. For specific details about the guarantee on individual products, please refer to the respective product pages on our site. We are committed to providing high-quality items and stand by the authenticity and condition of our offerings. If you have any further questions or need assistance, feel free to contact our customer support team.
  • How do I use a promo code or gift card?
    At World Trending, we strive to offer convenient and flexible payment options to accommodate our diverse range of customers. To use a promo code or gift card during checkout, please follow these steps: Select Your Items: Browse through our product offerings and add the items you wish to purchase to your cart. View Cart: Once you have completed your selection, click on the cart icon to review your items. Enter Promo Code or Gift Card: On the cart or checkout page, you'll find a field labeled "Promo Code" or "Gift Card." Enter your code into the respective field and click "Apply." Verify Discount: Ensure that the discount has been correctly applied to your total. If there are any issues, please double-check the code for accuracy or refer to the promo code's terms and conditions. Complete Purchase: Proceed with the checkout process by entering your shipping information, selecting a payment method, and finalizing your order. If you experience any difficulties using your promo code or gift card, our customer service team at World Trending is here to help. You can reach us via email or phone for further assistance.
  • Is it safe to shop on your website?
    At World Trending, we prioritize your security and privacy. Our website is built on the Wix platform, which employs advanced security measures to protect your personal and financial information. All data transmitted between your browser and our server is encrypted using SSL certificates, ensuring a secure shopping experience. Additionally, Wix complies with international privacy and security regulations, including SOC 2 Type 2, PCI DSS Level 1, GDPR, and CCPA, providing a secure environment for online transactions. With these robust security measures in place, you can shop with confidence, knowing that your information is safeguarded on World Trending.
  • Do you offer customer support in languages other than English?
    At World Trending, we are committed to providing exceptional customer service to all our clients. We offer customer support in several languages to accommodate the diverse needs of our community. Our multilingual support team is available to assist you in English and Spanish. Whether you have questions about our services, need help with an order, or require technical assistance, our team can provide the help you need in the language you are most comfortable with. Additionally, we utilize Wix's eCommerce platform, which supports multilingual capabilities, allowing us to offer a seamless experience for our international customers. Please do not hesitate to contact us, and we will be happy to help!
  • How do I know the condition of a pre-owned item?
    At World Trending, we prioritize transparency and customer satisfaction by providing detailed information about the condition of our pre-owned items. Each product page includes a comprehensive description highlighting the item's condition, including any wear or imperfections. We also include high-quality images to give you a clear view of the product before making a purchase. To enhance your shopping experience, we utilize Wix's eCommerce platform, which allows us to customize product pages effectively. This includes adding info sections to provide additional details about the product, such as specifications or care instructions. By offering detailed descriptions and high-quality images, we aim to ensure you have all the necessary information to make an informed and confident purchase.
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